We have a wealth of information in our renting section that can help give you a better understanding of anything you might want to know during the process.
Whether you’ve got experience in renting or if it will be your first time as a tenant, our step-by-step tenant guide will tell you all you need to know along each stage of the process. We have also created this helpful visual tenant application process journey graphic, click here to view it.
Are you relocating? Our lettings team are available to help you find the right location best suited to your needs.Click here to start your rental search today to browse all properties available
Do also have a look through our tenant fees section to understand the costs involved in renting a property.
Should you have any queries, do visit our frequently asked questions page. Our expert lettings team are also happy to explain anything in more detail, call them at 01304 626 444.
Have a look through our fees for tenants section so you can get a clearer picture of the costs involved in renting a property.
You can also find all of your online documents, including report repair, so you can provide us with information regarding your rental property easily.
Finally, read through our frequently asked questions, this may save you and us time in your appointments or phone calls, but of course, we are always happy to explain anything in more detail. See our testimonials, they speak for themselves.
Are you looking to sell or rent your property? Get Your Free Valuation in Seconds
Meet our managed, proven workforce
We build long standing relationships, give honest advice and excellent customer service.
Donna Bogard
Agent
Local Office: 01227 277254 | Email DirectlyI have plenty of experience in the industry having been involved in it for over 15 years now. I have spent the last three year with Miles & Barr and love the fact that everyday is different.
Miles & Barr is a great company to work for as it is family orientated which provides a personal touch to all of our clients.
I have three young children so my time out of work revolves around them and their various activities.
Mark Anderson
Agent
Local Office: 01227 277254 | Email DirectlyI started working in the industry because I had a big interest in the property market, I felt that lettings would be an ideal career change for me.
Everyday is a different challenge, I work with a great bunch of people and the time flies by because we are always busy.
My main interest is music and I'm heavily into anything involving rock music.
Joanna Smith
Agent
Local Office: 01304 202 111 | Email DirectlyI have been involved in lettings for a number of years now, originally student lets but it wasn't on the same level as Miles & Barr.
I like the fact that Miles & Barr are a personal company, they make you feel important as an employee and the social events are great.
In my spare time I go to the gym and enjoy yoga, love my music and going to the cinema.
Kerrie Brunger
Agent
Local Office: 01843 888444 | Email DirectlyWorking in this industry is always something I wanted to do as I like helping people and I'm very customer orientated.
I feel that Miles & Barr is very close knit company to work for, we are like a family and it's great helping people find new homes.
I enjoy sports and shopping in my spare time.
Melanie Panczenko
Agent
Local Office: 01227 740840 | Email DirectlyI've been in the industry since 1993, originally in sales, I came out of it for a few years while on maternity leave and then an opportunity came up in rentals where I've been ever since.
I like the fact that Miles & Barr are a fun company to work for and they're very family orientated and are a generous with rewarding the staff.
I run the Miles & Barr netball team and have been playing for over 20 years. I do a lot of reading and a lot of my time is spent with my son on sports related activities.
Frequently Asked Question’s
Have a read through our FAQs, you may find the answer to what you're looking for quicker than you think.
This is the agreement which legally binds the tenant and landlord, it sets out the legal and contractual responsibilities and obligations of both parties. The agreement is required to be written in plain language without any jargon, with terms and clauses included. It should be a fair and balanced document, without any misleading information on legal right and responsibilities. It is recommended that the landlord and tenant should individually negotiate terms they feel are important to them or that have relevance to the property.
The ARLA agent commonly negotiates between the tenant and landlord to prepare any documentation for a fixed-term extension or replacement tenancy. If a further fixed term is not created to continue from the original term ending date, the tenancy can hold over as a periodic tenancy, meaning it continues with similar terms and conditions on a monthly basis.
Since 2007 a landlord is required to place your deposit into a tenancy deposit scheme backed by the government.
Commonly, a months deposit is taken, but this can be up to a maximum of five weeks rent. This amount is required to be held throughout the tenancy for protection against the satisfactory performance by the tenant. These obligations are made under the tenancy agreement but they commonly refer to the condition and upkeep of the property.
The tenancy agreement should state who is responsible to hold the deposit and a number of terms such as the procedures and timescales for an end of tenancy refund, whether interest should be paid and what the deposit can be allocated for.
The recommended method for a deposit to be held throughout the tenancy is by the ARLA member agent as a stakeholder between both the tenant and landlord. This ensures that come the end of the tenancy the agent should get an agreement from both parties before any potential deductions are made for whatever reason.
In the event of a dispute over the deposit a third party will be tasked with handling an independent adjudication to provide a fair resolution for the tenant and landlord. An example of a third party would be the Tenancy Deposit Scheme.
It is a criminal office for an agent or rent collector to not provide their name and address, without reasonable excuse, within 21 days of the written request from the tenant regarding this information.
A landlord, agent or someone who has authority to act on their behalf has the right to enter the property and review the condition or to complete repairs/maintenance at a reasonable hour. However, it is against the law, except in emergency circumstances, for a landlord or agent to enter the property without giving the tenant the minimum requirement of 24 hours written notice. A tenant can specifically allow access without 24 hours written notice when they feel it is acceptable. If a tenant refuses access to the property a landlord or agent cannot enter the property without a court order. It would be considered harassment to enter the property without the consent of a tenant.